The Hawthorn Boutique Hotel

Welcome to The Hawthorn Boutique Hotel website. These Terms and Conditions govern your use of this website and your interactions with The Hawthorn Boutique Hotel, including enquiries, accommodation bookings, restaurant reservations, event requests, conference enquiries and related services.

By using this website, submitting an enquiry, making a reservation, or engaging with our services, you agree to these Terms and Conditions.

1. Website Use

This website is provided for general information about The Hawthorn Boutique Hotel, our rooms, restaurant, facilities, events, conferences, special offers and related services.

You agree to use this website lawfully and not to:

• Interfere with the proper functioning or security of the website

• Attempt to gain unauthorised access to any part of the website or related systems

• Submit false, misleading or harmful information

• Use the website for unlawful, fraudulent or abusive purposes

• Copy, reproduce or misuse website content without permission

We reserve the right to restrict access to the website where misuse is suspected.

2. Information on This Website

We take reasonable care to ensure that the information on this website is accurate, up to date and useful. However, we do not guarantee that all information will always be free from errors, omissions or interruptions.

Room details, facilities, restaurant information, event offerings, images, availability, pricing and special offers may change from time to time without prior notice.

The content on this website is provided for general information purposes only and should not be regarded as a binding offer unless confirmed directly by The Hawthorn Boutique Hotel or an authorised booking platform.

3. Accommodation Bookings

Accommodation bookings may be made directly with The Hawthorn Boutique Hotel or through approved third-party booking platforms.

All bookings are subject to:

• Availability

• Confirmation by The Hawthorn Boutique Hotel or the relevant booking platform

• The applicable rates, terms and conditions at the time of booking

• Any deposit, payment, cancellation or booking policy communicated during the booking process

A booking is only confirmed once you have received written confirmation from The Hawthorn Boutique Hotel or the relevant booking platform.

4. Rates and Pricing

All rates, prices and special offers are subject to change without prior notice unless already confirmed in writing.

Prices may vary depending on season, availability, room type, occupancy, length of stay, package inclusions, special events or booking platform conditions.

Unless otherwise stated, prices may exclude additional charges such as meals, beverages, tourism levies, service fees, extras, damages, late check-outs, event costs or other incidental charges.

5. Payments

Payment terms will be communicated during the booking, enquiry or confirmation process.

Depending on the type of booking or service, we may require a deposit, full prepayment, card guarantee, or payment on arrival or departure.

Where online payments are processed through a third-party payment provider or booking platform, payment processing will be subject to that provider’s own terms, conditions and security policies.

You are responsible for ensuring that payment details provided are accurate and that sufficient funds are available for any agreed payment.

6. Cancellations, No-Shows and Changes

Cancellation, amendment and no-show terms may vary depending on the booking type, date, room rate, package, event, third-party platform or special offer.

The applicable cancellation policy will be communicated at the time of booking or confirmation.

Where a booking is made through a third-party platform, the cancellation and amendment policy of that platform may apply. Any changes or cancellations may need to be made directly through the platform used to make the booking.

Failure to arrive for a confirmed booking without cancellation may result in a no-show fee or forfeiture of any deposit or prepayment, depending on the applicable booking terms.

7. Check-In and Check-Out

Check-in and check-out times will be confirmed during the booking process or upon request.

Early check-in and late check-out are subject to availability and may incur an additional charge. We cannot guarantee early check-in or late check-out unless confirmed in writing by The Hawthorn Boutique Hotel.

Guests may be required to provide identification and booking confirmation upon arrival.

8. Guest Responsibilities

Guests are expected to conduct themselves respectfully and responsibly while using our facilities, accommodation, restaurant, event spaces and related services.

Guests are responsible for:

• Providing accurate booking and contact information

• Complying with hotel policies and reasonable staff instructions

• Respecting other guests, staff, property and facilities

• Paying for any additional services, extras, damages or losses caused during their stay or visit

• Ensuring that children or dependants are supervised where applicable

• Informing us of any special requirements, dietary needs or accessibility requests in advance

We reserve the right to refuse service, cancel a booking, remove a guest, or recover costs where behaviour is unlawful, unsafe, abusive, disruptive, damaging or in breach of these Terms and Conditions.

9. Damages and Losses

Guests may be held liable for any damage, breakage, loss, theft or additional cleaning required as a result of their actions, negligence, or the actions of any person in their party.

The Hawthorn Boutique Hotel reserves the right to charge the responsible guest or booking party for repair, replacement, cleaning, loss of income or related costs arising from such damage or loss.

10. Restaurant Reservations

Restaurant reservations are subject to availability and confirmation.

We will make reasonable efforts to accommodate seating preferences, dietary requests and special occasions, but these cannot always be guaranteed.

Restaurant menus, pricing, operating hours and availability may change without prior notice.

Late arrivals, no-shows or changes in guest numbers may affect the reservation and may be subject to the restaurant’s applicable policies.

11. Events, Conferences and Functions

Event, conference, wedding and function enquiries submitted through the website do not constitute confirmed bookings.

An event or function booking is only confirmed once all required details, availability, pricing, deposit requirements and written confirmations have been completed.

Event and conference bookings may be subject to separate terms, including:

• Venue hire fees

• Deposit and payment schedules

• Minimum guest numbers

• Catering requirements

• Décor and supplier arrangements

• Cancellation terms

• Damage deposits

• Setup and breakdown times

• Noise, safety and venue rules

Where separate event or function terms are provided, those terms will apply in addition to these website Terms and Conditions.

12. Special Offers and Promotions

Special offers, packages, discounts and promotions are subject to availability and may be changed, extended or withdrawn at any time without prior notice.

Promotional offers may be subject to specific terms, including booking dates, stay dates, minimum nights, room types, exclusions, deposit requirements or cancellation conditions.

Special offers cannot necessarily be combined with other promotions, discounts or packages unless expressly stated.

13. Third-Party Websites and Booking Platforms

This website may contain links to third-party websites, booking engines, payment providers, restaurant reservation platforms, social media platforms or other external services.

These third-party platforms are not controlled by The Hawthorn Boutique Hotel and may have their own terms, conditions, privacy policies, payment processes and cancellation rules.

We are not responsible for the content, operation, security, accuracy or practices of external websites or platforms.

14. Intellectual Property

All website content, including text, images, design elements, layout, graphics, branding, logos and other material, is owned by or licensed to The Hawthorn Boutique Hotel, unless otherwise stated.

You may view and use the website for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, publish or use any website content for commercial purposes without prior written permission.

15. Limitation of Liability

While we take reasonable care in providing our website and services, The Hawthorn Boutique Hotel will not be liable for any direct or indirect loss, damage, expense or inconvenience arising from:

• Use of, or inability to use, this website

• Website errors, interruptions or technical issues

• Inaccurate, outdated or incomplete website information

• Third-party booking platforms, payment providers or external websites

• Changes to availability, pricing, facilities, menus, events or services

• Circumstances beyond our reasonable control

Nothing in these Terms and Conditions limits liability where such limitation is not permitted by law.

16. Force Majeure

The Hawthorn Boutique Hotel will not be liable for delays, cancellations, failure to perform, service interruptions or changes caused by circumstances beyond our reasonable control.

This may include, but is not limited to, natural disasters, severe weather, fire, floods, power outages, water interruptions, strikes, civil unrest, government restrictions, pandemics, transport disruptions, supplier failures or other events outside our control.

17. Personal Information

Any personal information submitted through this website or provided to The Hawthorn Boutique Hotel will be handled in accordance with our Privacy Policy.

By submitting personal information to us, you confirm that the information is accurate and that you have the authority to provide it.

18. Changes to These Terms

We may update or amend these Terms and Conditions from time to time. The latest version will be published on this page.

Continued use of the website after changes are published will be regarded as acceptance of the updated Terms and Conditions.

19. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from the use of this website or our services will be subject to the jurisdiction of the appropriate South African courts.

20. Contact Us

For questions about these Terms and Conditions, bookings, enquiries or website-related matters, please contact The Hawthorn Boutique Hotel using the contact details provided on our website.